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WalletFlow

Refund Policy

How the 30-day guarantee, cancellations and refund requests work for WalletFlow purchases.

Last updated: April 2026

This Refund Policy applies to subscription purchases of WalletFlow Pro made via our website. WalletFlow ("we", "us", "our") is the seller of the WalletFlow application, and our online reseller, Paddle.com Market Limited ("Paddle"), is the Merchant of Record for all web purchases. Paddle handles payment processing, invoicing, tax compliance, and refunds on our behalf.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on web subscription purchases. If you are not satisfied with WalletFlow Pro for any reason, you may request a full refund within 30 days of your initial purchase or renewal date.

This 30-day window applies to each individual charge, including renewal charges. After the 30-day window has passed, refunds are at our and Paddle's discretion and may be granted in cases of technical issues, accidental charges, or other reasonable circumstances.

How to Request a Refund (Web)

You can request a refund in any of three ways:

  1. In the app: open Settings → Subscription → "Request a refund". Your subscription details are attached automatically.
  2. Visit paddle.net — Paddle's self-service portal — enter the email address you used at checkout, and follow the prompts to request a refund or manage your subscription.
  3. Email our support team at hello@walletflow.com.au and we will assist you in processing the refund through Paddle.

Refunds are typically processed within 3–10 business days and are returned to the original payment method. The exact timing depends on your bank or card issuer.

Cancellation vs. Refund

Cancelling your subscription stops future renewals but does not automatically issue a refund for the current billing period. If you also want a refund for the current period, please request one explicitly via paddle.net or contact support. After cancellation, you retain Pro access until the end of your current paid period.

Mobile App Store Purchases

If you purchased your subscription through the Apple App Store or Google Play Store, that store is the merchant for your purchase, and refunds are governed by the respective store's policies:

We are unable to directly issue refunds for mobile app store purchases, but we are happy to help you navigate the process — just contact our support team.

Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any consumer right or guarantee that you may have under the Australian Consumer Law or any other applicable law. If WalletFlow has a major fault or fails to meet a consumer guarantee, you may be entitled to a refund, replacement, or compensation as required by law.

Contact

Questions about this Refund Policy? Contact us at hello@walletflow.com.au. You can also review Paddle's full Refund Policy.